You will receive an email with mailing instructions once your order is placed. We recommend that you purchase tracking on your parcel so that you can assure it isn't lost in transit and to help ease any concerns you might have. Do not request signature confirmation for your sent package. We have a secure indoor PO box where we pickup received mail/packages.
*Please note - if tracking is not purchased for your package, we will not be notified of it's arrival to us, therefore potentially delaying the start of your piece.
Please do not send us the very last of any of your inclusions. It's not likely for a package to be lost, but we wouldn't want anyone to risk this with the last of their precious memories. If you don't think you have enough to send, we may be able to work with less! Just send us an email and we can discuss it.
We require that you send 15 ml (0.5 oz) of breast milk, triple bagged. This is to account for any accidental leakage during the shipping process.
- Please use high quality clear breastmilk storage bags only, as colored bags can change the color of your milk.
- Please label ONLY the outermost bag with your name as it appears on the order and order number.
- Do not label any of the inside bags (marker can leach into leaked milk, causing the milk to change colors).
- Make sure all bags are securely sealed.
- Fresh/frozen/new/old breastmilk is all usable! We will not send any unused milk back to you, but will save it for future orders.
* Please follow these instructions carefully, as we are not responsible for unusable milk that is packaged incorrectly.
We require ¼ teaspoon of ashes for ash inclusions in a single bag. Please label the outside of the bag with your name as it appears on the order and order number. We will send unused ashes back with your final order (this is the only inclusion we send back).
We require just 1 dehydrated placenta capsule for placenta inclusions to be sent in a bag. Please label the outside of the bag with your name as it appears on the order and order number. We will not send any unused placenta back to you, but will save it for future orders.
We require flower inclusions to be dried and in a bag. Do not send fresh flowers or they will mold/rot during shipping and stone setting. We ask that you send at least 1 of each color petal you would like included. Please label the outside of the bag with your name as it appears on the order and order number. We will not send any unused flowers back to you, but will save it for future orders.